To return items that have been sold

Press the ‘Return’ button in the top right corner.

This will show all the purchased items.

Scroll down to find the desired item.

Select the desired item.

This will automatically add the item to be returned with the number in negative.

Pick as many items as needed to be returned, then press ‘refund’.

Then proceed with the refund.

Custom refund

To refund an item that is not in the catalog, use the custom refund section.

Add a description.

Include a price.

Then proceed with the return.

Then press ‘Refund’.